This translation is provided for information only. In case of any discrepancy, the Portuguese version prevails.
The purpose of this Policy is to guarantee the confidentiality, privacy and protection of the information, data and media entrusted to DATARESTORE by its clients during all stages of the data recovery attempt service. We declare that we comply with Brazil's General Data Protection Law (LGPD – Law No. 13,709/2018), ensuring that personal data collected for administrative purposes and for the performance of services is processed with full transparency and security.
1. Data Confidentiality
1.1. DATARESTORE undertakes not to disclose, transfer or share with third parties any data, files, media or information recovered during the services provided, except with the express authorization of the CLIENT or by legal or judicial requirement.
1.2. All files accessed or recovered will be treated as confidential, regardless of their content or nature.
2. Restricted Access and Internal Control
2.1. Access to the CLIENT's media and files will be restricted exclusively to the DATARESTORE technical team involved in the diagnosis and data recovery process.
2.2. The company maintains internal security procedures to ensure that no data is copied, stored, transmitted or accessed outside the controlled recovery environment.
3. Data Storage and Disposal
3.1. Recovered data may be kept by DATARESTORE for up to 7 calendar days after delivery of the service, exclusively for security and re-sending purposes, and will be automatically deleted after that period, unless formally requested otherwise by the CLIENT.
3.2. If the CLIENT does not approve the service, any data accessed during testing will be immediately disposed of in a secure and irreversible manner.
4. Client Responsibility
4.1. The CLIENT is responsible for providing media or devices free of illegal content or content that infringes current legislation, exempting DATARESTORE from any liability regarding the content of the files.
4.2. The CLIENT declares to be aware that the data in question must not violate copyrights or the privacy of third parties, or contain materials prohibited by law.
5. Protection of Personal Information
5.1. Personal information provided by the CLIENT, such as name, email, phone, CPF/CNPJ (Brazilian tax IDs), address and other registration data, will be used exclusively for administrative purposes and direct communication about the contracted services.
5.2. DATARESTORE does not share personal data with third parties, except in the case of legal obligations or with the express authorization of the CLIENT.
6. Updates and Changes
6.1. This Policy may be updated at any time, without prior notice, to reflect changes in services, procedures or legal requirements. The most current version will always be available on the company's website or upon request.
7. Jurisdiction
The courts of the district of Florianópolis – SC, Brazil are elected to settle any matters relating to this Confidentiality and Privacy Policy.
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